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How We Guard Your Account and Information

We built botogel around your account security and data privacy. When you open an account with us, your personal information—from your deposit method to your withdrawal requests—stays protected…

Account encryptionPayment securityData retention clarity
botogel How We Guard Your Account and Information
REACH US ANYTIME

How to Contact Us About Your Privacy

Your questions about how we handle your data deserve a fast, clear answer. We staff our privacy support team every day so you can reach us by email, live chat or phone.

Live Chat Chat with our support team right inside your account. Available daily from 09:00 to 23:00 Indonesia time. Ask about your data, payment records or account settings.
Email Support Email us at [email protected] with your account details and privacy question. We reply within 24 hours with full details about how we process your information.
Account Settings Log into your botogel account and visit Settings > Privacy & Data. Update your contact info, review your deposit history or request a copy of your stored data anytime.
HOW WE PROTECT YOU

Security, Cookies and Your Account Control

We use SSL encryption on every page so your login, deposits via DANA, OVO, GoPay and QRIS, and withdrawals travel safely between your device and our servers.

End-to-End Encryption

Every deposit, withdrawal and login is encrypted. Your DANA, OVO, GoPay and QRIS transactions are shielded from interception by SSL certificate technology.

Password Security

We hash your password with bcrypt encryption so even our team cannot see it. Change your password anytime in Account Settings if you feel your access is at risk.

Cookie Consent

Cookies track your session and help us spot fraud. You control them in your browser. Clearing cookies logs you out; you'll sign back in when you return to botogel.

Two-Step Verification

Before we process a withdrawal, we verify your identity a second time via email or SMS. This keeps your winnings safe from account takeovers.

Data Retention

We keep your account data while you play. After closure, we retain transaction records for the time required by local law, then securely delete personal details.

Right to Access

Email [email protected] with your account ID and we'll send you a full copy of your stored data within 7 business days. You can also download it from Settings > Privacy.

Privacy Questions Players Ask Us

Players in Surabaya, Bandung and across Indonesia ask us the same questions about their data. Below are the answers we give—if your question isn't here, email [email protected] and we'll reply in detail within 24 hours.

No. We never sell or rent your name, email, phone number or account history to third parties. We share payment data only with your bank or payment provider (DANA, OVO, GoPay, QRIS) to process deposits and withdrawals. We may share data with law enforcement if required by local law.

We keep transaction records for the period required by local law. Your deposit and withdrawal history remains visible in your botogel account statement for the same duration. After account closure, we retain transaction records as legally required, then delete personal details securely.

Yes. Request account closure in Settings > Account > Close Account, or email [email protected]. We'll close your account immediately and delete your personal data within 30 days, except for transaction records we must retain under local law.

Your password is hashed with bcrypt encryption before storage—it's never visible to our team or stored in plain text. Change your password anytime in Settings > Security if you feel your account is at risk.

If your phone or computer is lost, log into botogel from another device and change your password immediately. Enable two-step verification in Settings > Security so withdrawals require a second identity check. Contact our support team and we'll help you secure your account.

We use cookies and gameplay data to personalise your botogel lobby—showing you headline titles and live tables we think you'll enjoy. We do not share this data with ad networks. You control cookies in your browser; clearing them stops this personalisation.

Email [email protected] with your account ID and we'll send you a full data report within 7 business days. You can also download a copy from Settings > Privacy & Data > Export My Data anytime. The file includes your profile, transaction history and login records.