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How we protect your legal standing on botogel

Our platform operates with transparent terms that matter to your account, your payments, and your withdrawals.

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botogel How we protect your legal standing on botogel
GET LEGAL HELP

Reach us for account and policy questions

Live chat support Open a ticket in the lobby under Help > Legal Questions. Available during our operating hours. Surabaya-based support team responds to account-related legal queries within the day.
Email escalation Send policy disputes and formal requests to [email protected]. Include your account ID and the specific policy section you're asking about. We aim to reply within 48 hours.
In-account notifications Check your account messages for updates to our terms and policies. We notify you before changes take effect, and you can accept or decline terms updates before continuing.
ACCOUNT SECURITY & DATA

How we handle your information and account safety

Data encryption

All transactions and account data travel over encrypted channels. When you log in or deposit via DANA, OVO, GoPay or QRIS, your payment details are never stored on our servers — payment processing is handled by the provider directly.

Account verification

We verify your identity at signup and before first withdrawal. This includes document submission and phone verification depending on your region. Verification protects both your account and compliance with local regulations.

Cookie and tracking policy

We use cookies to remember your login, language preference and game history. You can manage cookies in your browser settings. Tracking data helps us detect fraudulent activity and improve account security.

Data retention

Account data is kept for the duration of your membership. After you close your account, transaction records are retained for seven years where local law permits, for dispute resolution and regulatory compliance.

Right to access and deletion

You can request a copy of your personal data by emailing [email protected] with your account ID. Deletion requests are handled according to local law; some data must be retained for regulatory reasons.

Dispute and complaint process

If you dispute a transaction or believe a rule was applied incorrectly, open a support ticket with your account ID and the date in question. We investigate within five business days and notify you of the outcome.

Answers to your legal and account questions

Your account remains active and your balance is preserved. No inactivity fees apply. However, where local law permits, we may issue a notice asking you to confirm your account status. If you wish to reactivate after a long absence, contact support and verify your identity again.

Yes. Log into your account and download your transaction report from Account > History > Export. Reports include dates, amounts and payment methods used. For official documentation, email [email protected] with your account ID and the date range you need.

Refund eligibility depends on the specific transaction and the payment method. DANA, OVO, GoPay and QRIS each have their own dispute timelines. Open a support ticket within 30 days of the transaction with your account ID and reason for the dispute. We investigate and notify you within five business days.

After account closure, your personal data is retained only where local law permits — typically for seven years for regulatory and anti-fraud purposes. Your payment details are deleted from our systems immediately upon closure. You can request deletion of non-essential data by emailing [email protected].

Yes. Go to Account > Reports > Download History. You can filter by date range, game type and payment method. Statements include bets placed, results, deposits, withdrawals and fees. Export formats include PDF and CSV for your records.

Before your first withdrawal, we verify your identity with a photo ID and a recent utility bill or bank statement. Subsequent withdrawals to the same payment method (DANA, OVO, GoPay or QRIS) usually skip verification. Large withdrawals may trigger additional checks to comply with financial regulations.

Contact support within 14 days of the round in question with your account ID and the exact time the round occurred. We pull the game log and investigate. Disputes older than 14 days are harder to verify, so we encourage you to report issues immediately via live chat.

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